For the large number of five-star hotels, London will take time.
Forbes Travel Guide has announced its 2021 Star Awards and London is still the leader of the five-star property bunch, as in 2020, with 19 in total. Tokyo added four hotels to its five-star list, bringing its total to nine, but it also lags behind New York (10), Paris (13) and Macau (13). Scotland takes its first five-star victory with The Balmoral, a Rocco Forte hotel, in Edinburgh.
New this year is the “Hotel Instagram of the Year” award, awarded to the Waldorf Astoria Maldives Ithaafushi, which has 145,000 subscribers. The Maldives resort won “for organizing a flow that exudes personality, engages with followers and has a stunning overall aesthetic”.
Waldorf Astoria Maldives Ithaafushi won the Forbes Travel Guide ‘Hotel Instagram of the Year’ award. This image is one of hundreds enjoyed by its 145,000 subscribers
The Instagram award went to Waldorf Astoria Maldives Ithaafushi “for organizing a feed that radiates personality, engages with followers and has a stunning overall aesthetic.” This image seduced the followers of the hotel
THE 19 LONDON HOTELS AWARDED FIVE STARS
45, way of the park
Bulgari Hotel London
The Egerton House Hotel
Four Seasons Hotel London in Park Lane
Four Seasons Hotel London at Ten Trinity Square
Mandarin Oriental Hyde Park
The Milestone Hotel & Residences
Shangri La Hotel at The Shard
Source: Forbes Travel Guide 2021 Star Rating Award
To decide on the award, Forbes Travel Guide’s (FTG) editorial department selected five nominees from their top performing luxury hotel posts on FTG’s own Instagram account for 2020. Next, FTG asked its readers and followers. select their preferred feed from an online survey.
The finalists were Airelles Gordes, La Bastide on the Côte d’Azur; the Condado Vanderbilt Hotel in Puerto Rico; Four Seasons Resort Orlando at Walt Disney World Resort; and the Grand Hotel Tremezzo at Lake Como.
The hotels of London which have retained their five-star status include 45 Park Lane; The Berkeley; Bulgari Hotel in London; Claridge’s; The Connaught; The Dorchester; Egerton House Hotel; Hotel 41; Shangri-La Hotel, At The Shard, London and The Savoy.
Scotland takes first five-star victory with The Balmoral, a Rocco Forte hotel, in Edinburgh
Luxury until 11: the beautifully refined interior of the Balmoral, a Rocco Forte hotel
The new five-star hotels of Tokyo are the Capitol Hotel Tokyu; The Prince Gallery Tokyo Kioicho, a Luxury Collection hotel; The Ritz-Carlton, Tokyo; and Takanawa Hanakohro.
Cities that get a five-star hotel for the first time include Houston (The Post Oak Hotel in Uptown Houston); Montreal (Four Seasons Hotel Montreal); Philadelphia cream (Four Seasons Hotel Philadelphia at Comcast Center), and Seattle (Four Seasons Seattle Hotel).
Los Cabos in Mexico welcomes a trio of new five-star award winners – Esperanza, Auberge Resorts Collection; Chileno Bay Resort & Residences, Auberge Resorts Collection; as well as the Auberge Spa Chileno Bay.
And Bali has two five star hotels for the first time: The Mulia – Nusa Dua, Bali and The St. Regis Bali.
The Berkeley in London, meanwhile, picks up the Philanthropic star award.
A hotel of distinction: the Mulia – Nusa Dua, Bali is now a five-star establishment in the Forbes travel guide
The Berkeley, pictured, in London wins the Philanthropic Star award. The hotel served 500 emergency meals during the first containment
The award “salutes a property that has helped others facing adversity in 2020, whether through an international campaign or a community effort.”
FTG said: “When Covid-19 forced Berkeley to close, the hotel created Berkeley 999 Drive Thru, serving 500 meals a day during the emergency services’ first lockdown. An additional 250 meals per day were given to older and more vulnerable people in the community, in partnership with Westminster Council. In total, over 50,000 meals were served. The staff, many of whom were on leave, volunteered to serve food and were a beacon of positivity.
Hilton luxury brands’Conrad‘ and ‘Waldorf Astoria, Americas‘also impressed the judges with the responses to the pandemic.
One of the stunning rooms at the now five-star Prince Gallery Tokyo Kioicho, A Luxury Collection Hotel
They were honored with ‘Star of health safety‘to’ take smart and proactive measures to improve the health safety of customers and employees’.
The judges added: “In response to the pandemic [they] Quickly developed luxury service manuals with detailed videos and illustrations to detail the customer experience modified with safety in mind. [They] has also created a strong cleaning and disinfection program. ‘
Three people were also awarded.
Hotel Employee of the Year is Hisashi Sugimoto, master bartender at Tokyo Station Hotel.
The 80-year-old joined the Tokyo hotel in 1958 and has invented many original cocktails that fill the Bar Oak menu. FTG said: “His colleagues report that it is his passion for making customers happy that keeps customers coming back after six decades.”
The Hotel Employee of the Year is Hisashi Sugimoto, Tokyo Station Hotel Master Bartender
Post Oak Hotel in Uptown Houston Now Five Star Forbes Travel Guide
Los Cabos in Mexico welcomes a trio of new five-star winners including Esperanza, Auberge Resorts Collection (pictured)
Impressive: The Ritz-Carlton, Tokyo (pictured), is one of the city’s nine five-star hotels
Spa Employee of the Year is Najla Ceman, Spa Therapist at the Four Seasons Hotel New York Downtown.
FTG said: “When the spa closed for nine months, the 20-year-old beauty veteran was proactively certified in numerous health and safety related courses to ensure she was ready to go. meet new requirements when reopening. But finding positivity in tough times is a way of life for Ceman. When she left war-torn Bosnia 27 years ago, she had just started her first year of college. She recently resumed her classes.
Restaurant Employee of the Year is Bruce Wong, Italian Restaurant Supervisor at the Marco Polo Hongkong Hotel, Cucina.
FTG said, “Wong is known among the staff to go the extra mile when dealing with guests. But he pays the same attention to his colleagues, holding regular workshops to build team confidence. He has also dedicated time to achieve a level three certification in the Wine & Spirit Education Trust, among other initiatives. ‘
Filip Boyen, CEO of Forbes Travel Guide, said, “In these unprecedented times for the travel industry, every persistent staff member in a hotel, restaurant and spa is a winner. But we also wanted to honor the hospitality workers who went above and beyond during the pandemic to help their guests and colleagues.
Forbes Travel Guide, headquartered in Atlanta, is a global rating system for luxury hotels, restaurants and spas, established through an independent inspection process.
FTG says, “Our anonymous professional inspectors assess against 900 objective standards, with an emphasis on exceptional service, to help discerning travelers select the world’s best luxury experiences.”
For the full list of winners and more, visit www.forbetravelguide.com.