Thomas Cook’s strategic omnichannel model offers many touchpoints for customers.
Mumbai, India – Thomas Cook (India) Ltd., India’s leading omnichannel travel services company, has launched a new Gold Circle Partner (franchise) outlet in Agra to capitalize on the strong and growing travel opportunities in the region. This expansion increases the distribution and reach of Thomas Cook India in Uttar Pradesh, including Agra, to 10 consumer access centres: 2 owned branches and 8 Gold Circle Partner (franchise) outlets. Apart from serving Agra, the outlet will also act as a hub for nearby commercial and residential areas of Jhansi, Firozabad, Aligarh and Mathura.
In the new era of travel, customers are naturally seeking advice and reassurance from holiday experts and Thomas Cook India’s internal survey reiterates the same, with 77% of respondents saying they need the advice of a holiday expert. To assist customers with their travel plans and requirements, Thomas Cook India has opened a Gold Circle Partner (franchise) outlet in Agra.
Thomas Cook’s strategic omnichannel model provides extensive customer touchpoints: India’s largest holiday retail network and associated B2B distribution (through its own stores, franchise partner outlets and preferred sales agents) to the company’s website, call centers, the Holiday app and the Virtual Holiday store.
Additionally, to bolster customer confidence in travel, Thomas Cook’s ‘TravShield’ is India’s only safety commitment – with only staff and co-passengers vaccinated among many other precautions, as well. relying on their “Assured” travel safety protocols – developed in association with Apollo Clinics.
TravShield and Assured together ensure the best safety and protection for travelers in the post-Covid era, covering every distribution, delivery and partner touchpoint in the travel ecosystem.
With strong pent-up demand, easing of restrictions and resumption of commercial aviation driving positive consumer sentiment, consumers in Agra are showing a strong desire to travel to domestic and international destinations. Favorite Indian places include: Goa, Andamans, Kashmir, Leh-Ladakh, Uttarakhand, Himachal Pradesh, Kerala and the North East. Spiritual tourism has seen a rise and favorites include Char Dham and Amarnath Yatra. Closer to home, international destinations like the Maldives, Thailand, Singapore, Malaysia, Indonesia, Dubai-Abu Dhabi, Mauritius and Nepal are driving demand. Additionally, long/mid-haul favorites include Switzerland, France, Canada, UK, Turkey, Egypt, Australia and USA (for visa customers) .
Key segments driving Agra’s growth include families, couples, millennials/young professionals, groups of friends, seniors, local business associations and business travelers. Culture and heritage, adventure/outdoors and spa/wellness are the preferred holiday options for Agra consumers.
Thomas Cook’s Gold Circle Partner outlet in Agra, offers consumers end-to-end travel solutions with a wide range of travel and travel-related services, including: international and domestic holidays (group tours, personalized vacations, cruises, etc.), added value Services such as travel insurance; Visa services, etc.
Mr. Rajeev KalePresident and Country Head – Holidays, MICE, Visa, Thomas Cook (India) Limited said: “Agra is a strong growth market for us at Thomas Cook India, and we are seeing a strong desire to travel to the region. We are therefore delighted to announce the opening of our Gold Circle Partner franchise outlet in Sanjay Place, a premier shopping hub, for enhanced customer accessibility. We intend to accelerate demand while supporting our customers in all segments, including families, couples, groups of friends/young professionals, business travelers, local business associations and more. .
He added, “Our Gold Circle Partner, Mr. Akash Deep brings over 12 years of travel and tourism expertise. His extensive network will enhance Thomas Cook India’s presence in this growing market. We welcome our customers based We have just launched exciting offers and discounts for the summer holiday season and our travel experts at our new outlet are eager to help Agra customers plan their long-awaited holiday for 2022. . »