Post-Recovery Travel Trends: Post-recovery travel has changed, with “revenge travel” – in a bid to make up for lost time – emerging as a phenomenon and two-thirds of respondents saying travel will return to pre-pandemic levels by the time end of 2024, revealed the findings of the “Mapping the new travel normal” study commissioned by Saber Corp., Southlake, Texas, and conducted by Munich-based management consulting firm Dr. Fried & Partners. A third of respondents, airline and travel agency decision makers, expect travel to return to pre-COVID levels in 2025 or beyond. About 68% of travel managers predicted an increase in consumer spending on their future travel plans. About 82% of airline executives expected the combination of leisure and business to be more important after the recovery. More than half of agencies said they spend more time researching new tools, technologies and services, an area of ​​particular interest in Asia Pacific, with 71% of agencies responding. About 92% of agencies said they sought support from travel technology partners to develop a smoother experience, while 89% said they wanted tools to help personalize trips. Key trends identified by agencies included the importance of connected and organized travel in eliminating travel complexity for customers, the current importance of domestic and regional travel, and the challenges and opportunities for the resumption of business travel. Key trends identified by airlines include increasing protection of consumer reservations, the growth of bleisure as a catalyst for the potential recovery of business travel, and the provision of more sustainable flight options for respond to the request.

EOS Hospitality takes over management of Havana Cabana Key West

EOS Hospitality adds 2 in the Florida Keys: EOS Hospitality, New York City, will manage Havana Cabana in Key West and Tranquility Bay Beachfront Hotel and Resort in the Florida Keys. Both properties are owned by DiamondRock Hospitality Co, based in Bethesda, Maryland. DiamondRock has 31 hotels with over 10,000 rooms. The 106-key Havana Cabana in Key West features the largest pool in Key West with cabanas, a food truck, and a pool bar. The Tranquility Bay Beachfront Hotel and Resort in Marathon, Florida consists of 87 private beach houses and 16 rooms, a 2.5-acre private beach and three swimming pools. EOS Hospitality owns and operates Isla Bella Beach Resort in Marathon and manages Oceans Edge Resort & Marina in Key West, Florida. The company operates a portfolio of over 40 hotels totaling 6,000 keys.

Explosion, death at hotel in Havana: On Friday afternoon, at least nine people were reported dead and more were likely trapped in rubble after an explosion rocked the iconic 96-room Hotel Saratoga in Old Havana, Cuba. The explosion was reportedly caused by a gas leak. Forty people were reportedly injured. The luxury hotel was closed due to the pandemic and is expected to reopen on May 10.

TFE Hotels announces 3 openings: TFE Hotels, Sydney will expand the portfolio of its local Adina and Vibe brands with three new hotels opening in Melbourne, Perth and Adelaide over the next 12 months. TFE will open the Adina Apartment Hotel Pentridge Melbourne in Q3 2022, which will be part of the Pentridge Prison B-Division mixed-use lifestyle site. The site also includes residential apartments, restaurants and shops, a cinema, event space and 125 key MICE and event hotels. 19 additional heritage suites have been added to the former Division B section, offering guests the option of staying in converted historic jail cells. The 18-storey, 123-room Vibe Hotel Adelaide will open in early 2023. It will include restaurants and bars on the ground floor with another restaurant planned for the top floor of the hotel. In Perth, the 142-room Adina Apartment Hotel Fremantle Perth will open in Q3 2024, consisting of studios, one-bedroom apartments and a series of interconnecting rooms that will become two-bedroom apartments. These three properties are among 12 hotels in TFE’s pipeline, with three set to open in Europe and 10 in Australia in the coming years, including a new Adina in Brisbane and A by Adina and Collection hotels in Melbourne.

Service provision defined for modifications: Service delivery is set to experience a radical reinvention, fueled by new technologies, especially artificial intelligence. But it will also be activated by people, whose aspirations and attitudes have changed during the pandemic, a study by McKinsey & Co.. According to the study, four trends are redefining excellence in service operations. The post-pandemic era has propelled two other service operations issues to the top of the senior management agenda. The uneven global economic recovery means that many organizations are seeing rapid growth in demand as well as increased risk and volatility. The pandemic has also transformed workplaces. According to a global survey of 10,000 employees of companies with at least 100 employees, the percentage of workers using online collaboration methods has increased from 55% in 2019 to almost 80% in 2021. Many service companies are likely to take a hybrid approach, using a combination of onsite, flexible and remote working models.

Russian outbound tourism falls: Russian outbound tourism, which has already been hit by the pandemic, has declined further due to Russian military aggression in Ukraine, the latest data from ForwardKeys showed. In the week before the start of the war (February 18), international airfares from Russia were 42% of pre-COVID levels, which fell to 19% in the week immediately after the invasion. (February 25). Flight bookings have since plummeted and are currently hovering around 15%. Due to civil aviation war sanctions, Russians cannot book flights to most of their favorite destinations in the West and instead book trips to the Middle East and Asia. An analysis of flight bookings made between February 24 and April 27 found that the top five travel destinations between May and August (in order of resilience) were Sri Lanka, the Maldives, Kyrgyzstan, Turkey and the Emirates United Arabs. Bookings in Sri Lanka are currently 85% ahead of pre-pandemic levels, the Maldives 1% behind, Kyrgyzstan 11% behind, Turkey 36% behind and the United Arab Emirates 49% behind. Sri Lanka’s position at the top, however, is not a correct reflection of the island’s attractiveness as a destination and is instead a consequence of the bombings, which scared off visitors in 2019. An analysis recent tickets booked for Turkey and the United Arab Emirates showed that a significant share was made up of affluent Russians going on holiday, with the sale of premium cabin seats tripling compared to 2019. The average trip duration for premium travelers was 12 nights in Turkey and seven nights in the United Arab Emirates.

Arbor Lodging adds to the Boston portfolio: Arbor Lodging Partners, Chicago, Illinois, has acquired its second hotel in Boston, Massachusetts, the Hilton Garden Inn Boston-Burlington. The hotel was acquired through a joint venture with Wayne, Pennsylvania-based Argosy Real Estate Partners. The hotel is the eighth Hilton Garden Inn in Arbor. The 180-key hotel is located in the nation’s largest life science and technology centers and will undergo a comprehensive renovation that will see upgrades to guest rooms, bathrooms, the exterior of the building, lobby, restaurant, pool and other common areas. Arbor recently acquired the Hilton Garden Inn Ann Arbor and TownePlace Suites by Marriott Ann Arbor. Arbor currently owns and operates over 38 hotels across the United States